Terms of service

TERMS OF SERIVE OVERVIEW
Welcome to Crunchy Fruit Bites. Throughout the site, the terms
“we”, “us” and “our” refer to Crunchy Fruit Bites. We operate this
website and online store to provide freeze-dried fruit, lollies, and
related products (“Products”) and services (“Services”).
By accessing our website or purchasing from us, you agree to be
bound by these Terms of Service and our Privacy Policy [INSERT
LINK]. If you do not agree, you must not use our Services.

SECTION 1 – ELIGIBILITY
By using this site, you confirm you are at least 18 years old or have
permission from a parent or guardian.

SECTION 2 – PRODUCTS
Our products are freeze-dried food items. You acknowledge and
agree that:
 Products are lightweight, fragile, and sensitive to air, heat,
and humidity
 Texture may change after opening (softening is normal and not
a defect)
 Product appearance may vary between batches
 All weights are approximate
We make every effort to display products accurately, however actual
appearance may differ.

We reserve the right to:
 Modify or discontinue products at any time
 Limit quantities per order

SECTION 3 – FOOD SAFETY & RESPONSIBILITY
You are responsible for:
 Checking ingredient information for allergies or dietary needs
 Storing products correctly (cool, dry place, sealed after
opening)
We are not liable for:
 Improper storage after delivery
 Reactions caused by undeclared personal allergies

SECTION 4 – ORDERS
When you place an order, you are making an offer to purchase.
We may:
 Accept or reject any order at our discretion
 Cancel orders due to pricing errors, stock issues, or suspected
fraud
Orders cannot be changed or cancelled once processed.

SECTION 5 – PRICING & PAYMENT
All prices are listed in AUD and may change without notice.

Prices:
 Exclude shipping unless stated
 May differ from in-person or wholesale pricing
You agree to provide accurate payment and contact details.

SECTION 6 – SHIPPING & DELIVERY
Shipping costs are calculated at checkout.
You acknowledge:
 Delivery timeframes are estimates only
 We are not responsible for delays caused by carriers (e.g.
Australia Post)
 Risk transfers to you once the order is dispatched
Due to the nature of freeze-dried products, we are not responsible
for:
 Damage caused by heat, rough handling, or transit conditions

SECTION 7 – RETURNS & REFUNDS
Due to food safety regulations, we do not accept returns for change
of mind.
We will only offer refunds or replacements if:
 The product is faulty
 The product is incorrect
 The product arrives significantly damaged

Claims must be made within 48 hours of delivery with photo
evidence.
Refer to our Refund Policy [INSERT LINK] for full details.

SECTION 8 – INTELLECTUAL PROPERTY
All content on this site (branding, product names, images, text) is
owned by Crunchy Fruit Bites.
You may not copy, reproduce, or use our content without
permission.

SECTION 9 – THIRD-PARTY SERVICES
Our store is hosted by Shopify. Payment processors and shipping
carriers are third parties.
We are not responsible for their actions, systems, or delays.

SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy
Policy